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Computer Experts Blog

How Help Desk Support In San Jose Can Take Your Company To The Next Level

Fred Marsh - Thursday, March 14, 2013

Going out on a limb, we are going to say that most businesses in Silicon Valley were not created merely to generate employment for a highly educated, highly compensated help desk engineer to drink coffee so an occasional email password can be recovered. Likewise, your highly educated, highly compensated team of Stanford grads should be changing the world instead of looking at a blue screen and hours of lost productivity. Help desk outsourcing overseas can't help when a cable is loose. How can a growing business get ahead in these challenging times? Local help desk support in San Jose can solve all of these problems.

Local help desk outsourcing is the answer to growing pains for both smart entrepreneurs and established firms in California. Lean management principles encourage the elimination of waste, and focus on adding value to the end user - so do we. This means focusing on business targets instead of busy work.

Help desk support in San Jose makes good business sense. When a company adds up the expense for wages, taxes, medical and other benefits, hardware, software, tools, furniture, twice the hours spent with supervisors or human resources it is clear to see that outsourcing certain tasks greatly benefits most companies.

When smart companies choose professional help desk outsourcing services, they can expect to have problems solved in a much faster way than if they were relying on an in house IT resource. Most IT support companies have hardware experts, software gurus, and project management wizards. Common services of these companies include backing up critical data, managing important security updates, monitor antivirus protection, and much more.

Local help desk support in San Jose can take your company to the next level by giving you the edge that the competition has overlooked. After all, isn't the ability to see things differently why you do what you do in the first place?

Dangers Of Wireless Networks In The Workplace

CEC Sales - Monday, March 04, 2013

Many retail, professional, and corporate computer services in San Jose use wireless networks because of the convenience. There is a meaningful cost savings in both labor and products when working without wires. A wireless installation looks cleaner without miles of wires. Fewer wires is a benefit to the environment at the beginning and end of a life cycle. Freedom from wires, ports, and static installations can really impact how space is used in a facility. Employees are more efficient when they can simply pick up a laptop and plug it into a projector for a meeting down the hall.

With this rosy report, decision makers planning company IT solutions in San Jose surely must put a new or expanded wireless networking on it's short list of important projects - or is there more to consider?

Security must be the crux of the conversation when discussing wireless computer services in San Jose. The password for an average wireless network in a residential neighborhood can be hacked within five seconds from up to four miles away. If the same setup process is used for a commercial application, the dangers of a wireless network in the workplace are greatly multiplied.

IT solutions in San Jose must take into account the high technical aptitude across the Silicon Valley. Some hackers are malicious and want to cause harm and others just do it to prove they can. Data can be read, saved, changed, monitored, or distributed. Approximately 5% of networks that have been hacked never even found out about it.

Fortunately, we plan and implement secure professional IT solutions in San Jose. Avoid an operational, financial, and public relations nightmare. Let us introduce some new networking friends: WPA-2, VPN, and MAC. Secure wireless computer services in San Jose start with a call to us, and end with a smile.

IT Outsourcing: A Smart Move

Netedge Production - Friday, February 01, 2013

IT outsourcing services from CECOutsourcing is all the rage, fueled by the popularity of books like The 4-Hour Work Week and the increasing need for business to become more “nimble” and efficient. You may have already instituted some form of outsourcing, perhaps for your HR or building management needs. But don’t forget about the very real benefits of outsourcing your current and/or future IT operations as well. These benefits include:

Professional expertise. Keeping a company’s IT systems and services running smoothly and securely is a full-time job in itself, and not an easy one. Today’s business world demands rock-solid networks, servers, security, connectivity, software and hardware performance. The level of consistency required can make internal IT a devilish sapper of time, effort and productivity. By handing those tasks over to a third party who specializes in them, you ensure top-quality attention to detail, regular updates and maintenance, and quick response to any challenges that may come up. You also slash the risk of security threats when you let us take the reigns on your network firewalls, proxies and protocols.

Controllable costs. Is IT outsourcing automatically “cheaper” than in-house IT? Not necessarily -- but it can give you much greater value for your technology dollar. For one thing, our experts can advise you on systems planning and component purchasing, thus making sure you get the products and services most likely to earn their keep in terms of efficiency and reliability. Also, an in-house IT budget may have to contend with multiple subcontractors and providers, which means that actual costs may bob up and down wildly. When you do everything through CEC, you get the services you’re contracted for at the price you expect -- and at the same time, you keep your internal IT payroll from mushrooming out of control.

Sound smart? It is!

Upgrading Your Electronic Medical Billing and EMRs

Netedge Production - Friday, January 25, 2013

electronic medical billing and EMRs

“Physician, health thyself.” Many doctors, dentists and other medical providers across the U.S. are guilty of neglecting a very sick patient on their own premises -- their own clinic’s record-keeping and billing systems. This is a serious problem that needs correcting, and soon. Going without proper electronic medical billing and electronic medical records (EMRs) will not only end up costing you money sooner than you may realize, but it also leaves you vulnerable to security breaches that may threaten patient confidentiality.

It’s understandable that many medical facilities have fallen behind in their conversion to electronic records and updates to whatever industry-specific software they already have. The recent economic meltdown has added to the already heavy burden of running practically any kind of medical business, on top of the heavy malpractice insurance and other expenses practitioners must budget for just to stay in the game. That means there are a lot of offices out there that are still either running on paper files or using electronic systems so antiquated that aren’t even compatible with modern software. But time is running out. The Health Information Technology for Economic and Clinical Health (HITECH) Act of 2009 states that medical providers must adopt an EMR system by 2015 or sacrifice a percentage of their incoming Medicare payments. So while investing in a modern record-keeping system costs money, not investing could cost a lot more.

Updating your network’s security, if it hasn’t been done recently, is also a must for ensuring HIPAA compliance. Insecure networks can be hacked, and the resulting loss of patient confidentiality could put your facility at risk for lawsuits and financial penalties. Again, you can’t afford not to upgrade your systems -- now! But don’t panic; just contact CEC and let us help your business achieve a clean bill of health.

Has the Economic Downturn Made Your IT Obsolete?

Netedge Production - Friday, January 18, 2013

IT management services from CECIf your business was hit hard by the economic roller-coaster of the past few years, you’re not alone. Here at Computer Experts Corporation we’ve seen many companies cut back on expenses -- including those allocated for critical operations such as information technologies -- in reaction to an uncertain economic climate. Unfortunately, this creates a huge problem in the long term, because the further your IT lags behind the times, the less productive, and profitable, your business becomes.

Of course, the economy itself doesn’t “make” any company’s IT systems and software fall behind the curve; that’s the result of either a conscious choice or unconscious neglect on the part of management. But when revenues dive and business looks bleak, something’s got to give, and in many cases that something has included allowing IT systems to skip much-needed maintenance and upgrades. As a result, we’re seeing lots of companies struggling with the fact that their current setup is incompatible with the latest hardware or software required by their industries, including accounting and legal firms, construction companies, and even NASDAQ. Well, the economy’s bound to snap back -- but are you ready to catch it on the rebound?

Fortunately, getting your IT capability back up to current industry standards doesn’t require creating a whole new department or hiring your own tech staff. Nor do you have to spend huge chunks of valuable managerial time devising and implementing the necessary changes to hardware and software. CEC can evaluate your current systems, recommend the upgrades you need to make, make sure they’re done correctly, and then continue to manage and monitor them as needed. And we can do all this as an outsourced service for the utmost in cost-effectiveness and time management. We make it easy for companies just like yours to get themselves back in business!

Welcome to Your Resource for IT Info and Advice

Netedge Production - Friday, January 11, 2013

IT info and advice

We’re delighted that you’ve landed here at our blog, one of the many highlights of our ever-evolving web presence here at Computer Experts Corporation. If you’ve seen us before, we’re always happy to have you join us in cyberspace. If this is your first visit -- pleased to meet you! We hope you’ll take a few minutes to check out the wide range of IT services we provide for a variety of office environments, including home-office networks, small-to-medium businesses, and industries with specialized IT needs such as healthcare and manufacturing.

Many businesses just like yours need help with their IT solutions, now more than ever. A troubled economy has tempted companies to starve their IT departments, with unfortunate results. Outmoded hardware, software and networking solutions aren’t likely to help a struggling business reverse its trend and scale new heights of success. We’ll be looking at some of the ways your business can benefit from necessary upgrades, ongoing support, expansion of your network, either on site or through the “cloud,” to accommodate growth and boost productivity.

“Outsourcing” is another hugely popular buzzword these days -- and with good reason, as businesses strive to make their operations as cost-effective and efficient as possible. IT outsourcing can be a tremendously powerful method for offloading IT operations and special projects to experienced experts, who can do the work quickly and professionally so you can keep your company payroll and HR workload under control. Your employees can focus on the jobs they were hired to do instead of spreading themselves uncomfortable thin. This is another aspect of our work that we’ll discuss in future posts.

Bookmark this page and check in with us regularly for information your business can really use. We want to be your go-to resource for IT education and assistance!

Why should small business consider cloud computing solution?

Dana Fischer - Thursday, December 20, 2012

Cloud computing has proven a boon to businesses—especially small businesses, for which it hits a particularly sweet spot. With cloud services, small businesses reap the benefits of not having to deploy physical infrastructure like file and e-mail servers, storage systems or shrink-wrapped software. Plus, the "anywhere, anytime" availability of these solutions, means hassle-free collaboration among business partners and employees using the ubiquitous browser. Cloud services also provide entrepreneurs, SOHOs, and mom-and-pop outfits access to sophisticated technology without the need of an IT consultant or tech worker on the payroll.

In fact, it's not a stretch to say that aside from a locally installed desktop operating system and browser (or increasingly, from a single mobile device) a lot of today's small business technology needs can be fulfilled almost completely with cloud-based offerings.

What’s cloud computing?

Many complain that the concept of cloud computing is merely a marketing term to define centralized, mainframe computing. However, the model of today's cloud computing differs from that of mainframes of the past.

First, the sheer amount of resources available makes today's cloud computing incomparable to mainframe/terminal host computing. It's nothing for cloud storage providers to quickly add another GB of storage for a customer simply at the customer's request thanks to scalable and flexible cloud-computing resources hosted by the likes of Amazon, Rackspace and other providers. The efficiency of delivering cloud computing resources is also credited to faster networking and Internet connectivity at a relatively low price.

Second, cloud computing is a broad umbrella under which many sub-divisions fall. Cloud computing can include Software-as-a-Service where a specific application or service is offered to a customer as a subscription. Dropbox,, and QuickBooks are all examples of SaaS. Platform-as-a-Service (PaaS) allows businesses a platform on which they can create and deploy custom apps, databases and line-of-business services integrated into one platform. Examples of PaaS include Windows Azure and Google App Engine.

With Infrastructure-as-a-Service (IaaS), businesses can purchase infrastructure from providers as virtual resources. Components include servers, memory, firewalls and more. IaaS providers include Amazon EC2, Rackspace, and Google Compute Engine.

Most small businesses will more than likely only need to use SaaS services. For these businesses, SaaS provides a way of delivering a host of software and technical services that would otherwise be cost-prohibitive and difficult to manage as on-premise, local solutions.

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    - J. Padilla, Paul T. Jensen, Inc. A Professional Law Firm. San Jose, CA.