Faqs

We have 30 days warranty on labor and 90 day warranty on parts. If you purchased a custom built computer from us then it has one year warranty. All name brand PC’s are one year from the manufacturers.

Yes. When you purchase a new system from us we will recycle your computer at no cost to you.

We finish the job on-site.  so at the same time. There are cases where we may need to take a system back to the office for further diagnoses. This is only 5% of the time.

We repair all types and brands of office machines, computers, and machines (except for telephones, copiers, and typewriters). This includes many obsolete machines, in addition to laptops, scanners, line printers, and point-of-sale equipment such as electronic terminals.

CEC can repair your notebook. If you are within 1 year manufacture warranty you may want to deal with them; otherwise, call us and we can help.

Yes, we fix these brands and install the required warranty parts shipped by the manufacturer. Often, it is smart to deal with a third party such as CEC. We can verify to make sure you do not lose your data. Sometimes you send a notebook out and the drive may be formatted by the manufacturer and all your data will be lost.

The purpose of a network is to let numerous computers in distant locations talk to one-another and share software from a central source called a server. We build and maintain reliable, high quality network designs using such leading edge technologies.

We build custom PC’s since 1989, using the best quality parts that are also the most reliable. Our low volume production of custom-made PC’s ensures the ability to upgrade and reliability.

Our prices are competitive with companies offering the same products and services. Lower priced systems and services are available from other companies, but too often they deliver irregular service, quality and reliability. Our certifications guarantee fast repairs at a slightly higher cost than the popular vendors, but overall the result is often a lower cost and reduced downtime.

Your computers need to be running at their best to help keep your business operating smoothly and efficiently. No matter what type of computer system or network you have in place, unless you have an in-house IT department to repair your hardware and software, you need to seriously consider a service contract.

Some business owners mistakenly think that when they buy a few computers, or set up a networking system, they automatically get free technical support and service. But those technical support packages will range from “limited support” to “pay-as-you-go support.” The best advice is to read the fine print (and it will be fine print). Some computer systems come with a 30- or 90-day limited-warranty and tech support package. Again, when in doubt, find out what’s included before you make your purchase.

Usually, the less expensive the computer system, the less likely you will get any type of extended warranty or service support. That’s when it makes sense to buy a service contract. Even if you’re on a tight budget, you need to weigh the cost of the service contract against the cost of replacing the computer if something goes wrong.

No doubt some of your employees have become well-versed in fixing a myriad of computer problems. And while it’s good to have knowledgeable employees who can step forward and save the day, there will come a time when they will be sitting there, scratching their heads, wondering what to do next.

Before purchasing any computer equipment, check to see if any type of service contract is offered. Most manufacturers, certified dealers, and independent service firms that sell computers also deal with service contracts.

We recommend service contract for your network because you minimize the down times and it is proven to save you money and time.

Yes, we have done this since 1988 and you do not need to go to different vendors. We also sell service contract.

CEC is accredited by BBB with A+ rating and have done honest business in the Bay Area Since 1988. Our reputation and professionalism and product knowledge speaks for itself.